We accept returns within 14 days of delivery.
To be eligible for a return:
Due to hygiene and safety standards, we do not accept returns on opened or used products.
To initiate a return, please email us at info@thepotionstudio.com with your order number and reason for return.
Returns must be approved before being sent. Once approved, items should be mailed to:
The Potion Studio
12130 Millennium Dr #300
Playa Vista, CA 90094
If your return is approved, we will provide instructions on how to send your item back.
Items sent back without prior approval will not be accepted.
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
We recommend using a trackable shipping method, as we are not responsible for returns lost in transit.
If your order arrives damaged, defective, or incorrect, please contact us within 5 days of delivery at info@thepotionstudio.com.
Please include your order number and photos of the issue so we can resolve it as quickly as possible.
Once your return is received and inspected, we will notify you of the approval status.
If approved, your refund will be issued to your original payment method within 5–10 business days.
Original shipping costs are non-refundable.
We do not offer direct exchanges.
If you would like a different item, please return your original purchase and place a new order.
All sale items, promotional items, and gift cards are final sale and cannot be returned or refunded.
If you haven’t received your refund after 10 business days:
If you still need help, contact us at info@thepotionstudio.com.
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