Customer care
Returns & refunds.
A little clarity, every step of the way.
Return eligibility
Returns are accepted within 14 days of delivery. Items must be unopened, unused and in their original packaging, with proof of purchase. Opened or used products are ineligible.
Sale and promotional items, and gift cards, are final sale.
Starting a return
Email info@thepotionstudio.com with your order number and return reason. Obtain approval before mailing; unapproved returns are refused.
Follow the provided instructions. Approved returns go to:
The Potion Studio
12130 Millennium Dr #300
Playa Vista, CA 90094
Return postage
You pay return postage unless the item arrived damaged or incorrect. Use tracked shipping; we cannot cover packages lost in transit.
Damaged or incorrect orders
Contact us within 5 days of delivery, including your order number and photos of the issue.
Refunds & exchanges
After receipt, inspection and approval, we issue refunds to the original payment method within 5–10 business days. Original delivery charges are not refunded.
Direct exchanges are unavailable. Return your purchase and order the replacement separately.
Waiting for a refund?
After 10 business days, check your bank and payment provider, then contact us for help.